I use a prepaid card everytime I am back home. I don't like the hassle of informing friends every now and then of a new contact # so I am maintaining this #. Based on what I've researched, a Globe prepaid SIM can last with zero balance for up to 4 months. Luckily, I get the opportunity to travel back home every 3 months so maintaining the SIM has never been a problem. Except that my last travel was July and the next one will already be in Dec. That will exceed the 4 months requirement so I asked a friend who went home during the Penchumben (All Souls Day celebration in Cambodia) to load my card.
I got it this morning and not really excited because I didn't activate imternational roaming. So I said, what the heck I wont't be able to use it anyway. But at least I got to 'activate' it before it reaches it's 5th month. I went to Globe's webpage and saw this feature "talk2globe" chat. Hmmmmm..... curious enough, I clicked on it and in 5 minutes I was already chatting with their customer service. Eloisa, name of the CS Rep., assisted me and she activated international roaming. What really exceeded my expectations was that after the chat, the system will ask you how do you want a copy of the conversation transcript --- via email, print or download a copy.
This is cool, right?! At least in case the request will not work out right, the customer has a saved copy of the chat.
A happy & satisfied customer -- that's me!